Privacy Policy

Website: www.ugspot.co.uk
Effective Date: 01.03.2025

Introduction

This Privacy Policy sets out how Ultimate Glass Solutions (UGS Ltd) uses and protects any information you provide when interacting with our company or visiting our website.

Ultimate Glass Solutions (UGS Ltd) specialises in the supply and installation of high-quality double glazed units in uPVC, Timber, and Aluminium, along with roof glazing systems, structural glass, mirrors, and conservatories.

We are committed to ensuring that your privacy is protected and that any personal data you share with us is handled responsibly and securely.

What Information We Collect

We may collect the following personal details when you use our contact forms, communicate with us, or subscribe to any updates:

- Full name
- Address and postcode
- Email address
- Telephone number
- Company or project details (if applicable)

You are under no obligation to provide your personal data, but without it, we may be unable to respond to your enquiry
or provide certain services.

Legal Basis for Processing

The legal basis for processing your personal data is Legitimate Interest (as per Article 6(f) of the UK GDPR), allowing us to respond to your queries and follow up on services you've requested. We will only contact you in a way that is relevant, expected, and respectful of your privacy.

We do not collect or process any special category data (as defined in Article 9 of the GDPR) and do not knowingly collect data from anyone under the age of 18.

How We Use Your Information

We may use your data to:

Respond to your enquiry
Deliver our products and services
Provide quotations or project updates
Send relevant promotional emails or offers (only where consent is given or you have an existing relationship with us)
Improve our website and user experience
Follow up for customer satisfaction or service quality purposes

Data Retention

We retain personal data for up to 12 months after your last contact with us unless longer retention is necessary for legal
or business purposes. This allows us to manage follow-ups, provide aftercare, or notify you of relevant product updates.

Your Rights Under GDPR

You have the following rights concerning your personal information:

Right to be informed
Right of access
Right to rectification
Right to erasure
Right to restrict processing
Right to data portability
Right to object
Right to lodge a complaint

Website Data, IP Addresses & Cookies

When you visit our website, we may collect technical data such as IP address, browser type, pages visited and time spent, and referring website.

This data is collected using cookies to help us improve site functionality, user experience, and security.

Marketing & Third-Party Tools

With your consent, we may send marketing updates about our services. We do not sell or rent your information.

Our website may use third-party cookies and analytics tools such as:

- Google Analytics
- Google Ads / Facebook Pixel
- Microsoft Clarity

External Links

Our website may include links to external websites. We are not responsible for the content or privacy practices of those sites.

Data Security

We implement appropriate technical and organisational measures to protect your data from unauthorised access, misuse, or loss.

Contact Information

If you have questions or wish to exercise any rights under this policy, please contact us at:

Ultimate Glass Solutions (UGS Ltd)
Email: info@ugspot.co.uk
Phone: 07501404640/07554766102
Postal Address: 6th Floor, AMP House, Dingwall Road, Croydon CR0 2LX

This policy was last updated on 30 March 2025. We may revise it from time to time and will update this page accordingly.